Quality Built Into Everything We Do.
TruMetric is committed to delivering calibration, repair, and measurement services that meet or exceed customer, regulatory, and accreditation requirements. Quality is foundational to our operations and is embedded across our people, processes, and technologies to ensure consistent, accurate, and defensible results.
Our Commitment
A Unified Approach to Quality Across TruMetric
TruMetric operates under a comprehensive Quality Management System designed to support technical excellence, regulatory compliance, and continuous improvement. Our Quality Policy establishes the framework by which services are planned, performed, reviewed, and improved across all laboratories, on-site operations, and disciplines.
This policy applies to all TruMetric employees and locations and is supported through documented procedures, training, internal audits, and management oversight.
Customer Focus
- TruMetric is committed to understanding customer requirements and delivering services that are fit for purpose, technically sound, and clearly documented. Customer feedback is actively reviewed and used to strengthen service delivery and quality performance.
- Quality performance is monitored through internal audits, management review, corrective action, and ongoing assessment of risks and opportunities. TruMetric is committed to continual improvement of its Quality Management System to enhance effectiveness, reliability, and customer confidence.
Technical Competence & Compliance
- We maintain technical competence through qualified personnel, validated methods, suitable equipment, and controlled environments.
- TruMetric laboratories operate in accordance with applicable standards, including ISO / IEC 17025, ISO 9001, and other industry or regulatory requirements relevant to customer applications.
Quality Governance
- TruMetric leadership is responsible for establishing, supporting, and maintaining the Quality Management System.
- Adequate resources are provided to ensure quality objectives are met, and the Quality Policy is reviewed regularly to ensure continued suitability and alignment with organizational goals.